Search Engine: Elastic

Article ID: 132263, created on Feb 19, 2018, last review on Mar 29, 2018

  • Applies to:
  • Operations Automation
  • Business Automation


The domain conflict resolver ("Complete Operation Manually") has been used to complete the domain registration/transfer order. The plugin used is php-based. Order is completed, subscription is running, but attempts to perform some operations with the domain (update NS, domain contacts, renew, etc) fail with error message similar to below:

Unknown error while calling plug-in container. There is a problem on OA side. Parallels Operations Automation error #error_code #-1, extype_id #-1, module_id #, java.lang.NullPointerException null.


The button "Complete Operation Manually" was clicked too early, when the operations on OA side were not yet completed. Such possibility exists due to the bug with id #PBA-83999 ("Early usage of domain conflict resolver breaks provisioning").


Please contact your Technical Account Manager or Pooled Technical Associate to clarify status of the sotware-related issue or apply workaround for the already affected domains.

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