Symptoms
Office 365. Account synchronization fails with the following sitelog
error:
ERROR aps_endpoint: Outgoing request 4f035cfa-72f0-47e0-88bc-6e7ec5cfa687: response error
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at Odin.APSCommon.WebApi.ApsApi.ApsContainerBase.GetResponseInternal(HttpRequest request)
...
"error": "Plesk.ErrorHandling.dns.DomainIsChildFor",
"message": "Domain name conflicts with existing domain '__domain_name__' (#__domain_id__).\t\tSubdomain in '__domain_name__' should be created instead.",
The subdomain in question is a subdomain, like something.example.com
. Both the subdomain and its parent domain are verified on the Microsoft side.
Cause
Software-related issue #APSA-19533.
Resolution
Contact pta@odin.com or TAM to trace the status of the issue.
Workaround: Add both domain and subdomain to the Operations Automation manually via Add Domain Registered Elsewhere
option.