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Article ID: 132223, created on Feb 10, 2018, last review on Feb 10, 2018

  • Applies to:
  • Operations Automation


Office 365. script fails:

Unable to prepare the import data because of error: The appropriate service plan can not be found.

More specific error could be found in the sitelog:

DEBUG aps_endpoint: Unable to use the service plan '1234' because it contains a resource rate of a resource which is not an Office 365 resource.


Checking the mentioned Service Plan it appears it exactly contains a Resource Rate based on non-Office 365 Resource - for instance, pure Billing Resource, which is not created on the Operations side.


Set the following settings on the Billing side for the Resource Rate in question:

Show in Store   No
Show in CP      No

and repeat the data collection procedure. Then switch the settings back.

Documentation improvement request #APSA-19539: "[Documentation] Office 365: script does not support non-Office 365 Resources in Billing" has been created to reflect it in the Provider's Guide.

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