Search Engine: Elastic

Article ID: 132187, created on Feb 4, 2018, last review on Jul 14, 2018

  • Applies to:
  • Business Automation 7.2

Symptoms

Provider updated delegated service plan and changed it's name or description. Trying to propagate the changes to the Reseller's plan, provider is executing Reseller Synchronization with option:

  • Update Plan Name and Descriptions

However, under Reseller, the inherited service plan is not updated. In system Events there is an event "Reseller synchronized".

Cause

The length of the Plan description (in one or several languages) is more than 1024 symbols. In this case the same issue happens, as described in the KB: http://kb.cloudblue.com/en/120590 (The description (resource category or service plan) is not saved).

No exception is raised and no error is shown, but target plan is not updated.

Resolution

Correct text validation will be implemented as part of the global feature request: PFR-1341 (Improve support for multiple languages).

As a workaround Provider should rework plan descriptions so for each language the length of text is not more than 1024 symbols.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 ef171e3fccb12bd8e09076a7b49212c0 b2c3b33425dfc50c7d41a2efaa7f84f3

Email subscription for changes to this article
Save as PDF