Symptoms
Steps to reproduce:
- Go to System > Settings > Public API and enable HTTP Authentication
- Go to any O365 subscription > CCP > Office 365 > Synchronize now
The following error message appears:
Forbidden
Cause
There is Office 365 instance misconfiguration. In the fields User name for connecting to Operations Automation API
or User password for connecting to Operations Automation API
incorrect information is filled.
Resolution
Correct corresponding values according to the Office 365 Providers Guide.
Note: user must have sufficient permissions to perform API methods.