Symptoms
If we are facing the following scenario:
- Customer placed a Sales Order for Office 365 subscription, provided the example.onmicrosoft.com subdomain;
- Some time passed and customer decided to purchased another subscription under NEW account in Microsoft Cloud;
- Customer destroyed his first subscription.
Cancellation Order
completed, subscription status isTerminated \ Removed
, but some OA tasks failed and APS resource of typeOffice365/Tenant
is inaps:unprovisioning
status; - Customer placed another Sales Order for Office 365 subscription, provided another
example222.onmicrosoft.com
subdomain;
then OLD Microsoft account is being used for provisioning (detected by ms_account_id
taken from the Endpoint database) which illustrates the following sitelog
entry:
[ 22] INFO aps_endpoint: TenantsController.Post. Customer 80979ad0-...-a54767922b27 exists
Cause
Software-related issue #APSA-19458: "Office365: APS Tenant with "aps:unprovisioning" status is not checked upon new Sales Order palcement: possible race condition".
Resolution
Contact pta@odin.com or TAM to trace the status of the issue.