If we are facing the following scenario:
- Customer placed a Sales Order for Office 365 subscription, provided the example.onmicrosoft.com subdomain;
- Some time passed and customer decided to purchased another subscription under NEW account in Microsoft Cloud;
- Customer destroyed his first subscription.
Cancellation Ordercompleted, subscription status is
Terminated \ Removed, but some OA tasks failed and APS resource of type
- Customer placed another Sales Order for Office 365 subscription, provided another
then OLD Microsoft account is being used for provisioning (detected by
ms_account_id taken from the Endpoint database) which illustrates the following
[ 22] INFO aps_endpoint: TenantsController.Post. Customer 80979ad0-...-a54767922b27 exists
Software-related issue #APSA-19458: "Office365: APS Tenant with "aps:unprovisioning" status is not checked upon new Sales Order palcement: possible race condition".
Contact email@example.com or TAM to trace the status of the issue.