Symptoms
Some of the resellers have outdated last billing date. Attempt to bill the reseller results in the error:
Billed with errors
The billing.log
shows exception:
[17-12-12 17:32:27.924 GenericWork RQ5759649 TH78166 TRC] ...[3] *** INTERRUPTED BY EXCEPTION *** void bReselPendDocs::unregisterDoc(Int)
[17-12-12 17:32:27.924 GenericWork RQ5759649 TH78166 TRC] ...[2] *** INTERRUPTED BY EXCEPTION *** virtual void resacts::ARDocReleaseResellerAction::execute()
[17-12-12 17:32:27.924 GenericWork RQ5759649 TH78166 ERR] Daily Billing Process on Account #1000013 failed with exception: Cannot unregister Document ID #1234567; it is already unregistered. .
Cause
The issue is caused by the bug with id #PBA-83557 ("Reseller billed with errors: Cannot unregister Document ID, it is already unregistered").
Resolution
Leave the reseller without the default payment method, bill the account again ([Bill This Account]
link on the general account page).