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Article ID: 131976, created on Dec 27, 2017, last review on Dec 27, 2017

  • Applies to:
  • Operations Automation


Office 365 subscription was terminated. Several Unprovisioning ... OA tasks fail with:

[ApplicationUnknownError] Unprovisioning: resource f9cabdaa-...-b846-da6568fb4aae of type 'tenants' ( for APS application 'Office 365-16.6.4-14': No relationship between caller and account..

Body: {
"code": 500,
"message": "No relationship between caller and account.",


Either customer's Tenant belongs to another vendor on the Microsoft side and no longer manageable by Odin platform or Partner Relationship is revoked.


Please contact Odin Technical Support to apply internal workaround and process failed tasks.

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