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Article ID: 131961, created on Dec 23, 2017, last review on Dec 23, 2017

  • Applies to:
  • Operations Automation 7.2


Office 365 synchronization fails:

Failed to add 1 user(s):
- (Missing or invalid default region.)

The countryName var value is set correctly (sitelog):

AddCountry(c, "COL", "co", "es", "Colombia");


Incorrect country was set for affected users from CCPv1 mode.

Software-related issue #APS-43389 has been addressed to Odin platform Development team.
Software-related issue #APSA-15355 has been addressed to Office 365 application Development team.



  1. Switch affected account to CCPv2 mode;
  2. Specify the correct country name for affected users;
  3. Switch mode to CCPv1 back and repeat the synchronization.

Please contact or TAM to trace the status of the software-related issue.

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