Symptoms
Office 365 subdomain form does not detect customer's subdomain, while customer has one or more Office 365 subscriptions provisioned.
Checking browser console it could be seen the following request:
https://127.0.0.1:6308/aps/2/resources/f3733c7b-...-7921440e38a4/checkAccount?accountId=1000061
returns:
{
"has_o365": false,
"is_multitenant": null,
"tenants": null
}
what is not correct. has_o365 parameter value should be true in case at least one active Office 365 subscription.
Cause
APS resource of type Office365/Tenant is not consistent due to missed 16.6.x - 16.8.x package upgrade step (upgradeResourceSettings16-6To16-8.py script).
The issue is: initial_subdomain Tenant property is empty, while it should contain actual customer's subdomain value.
Resolution
Contact Odin Technical Support to fix the issue.