Search Engine: Elastic

Article ID: 131902, created on Dec 12, 2017, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.3

Symptoms

It is not possible to attach hosting to a domain or to modify DNS records. The error is displayed in CP:

An unforeseen error occurred

The error in /var/log/pa/core.log is:

Feb 16 21:36:59.898 : DBG [UI:6ed4f8ec:1488018:1487277428508 RequestProcessor-5964 pau 1167374745]: c.p.p.c.ServiceInvoker DnsZoneMutator invocation failedjavax.ejb.EJBTransactionRolledbackException: Could not persist APS entity "http://aps-standard.org/types/dns/record/1.0"

There is no APS resource found for the domain ID in question:

# curl -k -E /usr/local/pem/APS/certificates/poa.pem 'https://127.0.0.1:6308/aps/2/resources?implementing(http://parallels.com/aps/types/pa/dns/zone/1.1),eq(zoneId,12345)'
[]

However, searching for the domain name, gives us a valid APS resource with a different zoneId:

# curl -k -E /usr/local/pem/APS/certificates/poa.pem 'https://127.0.0.1:6308/aps/2/resources?implementing(http://parallels.com/aps/types/pa/dns/zone/1.1),eq(name,example.com)' -X GET
[
        {
                "aps":
                {
                        "type": "http://parallels.com/aps/types/pa/dns/zone/1.1",
                        "id": "5e6e31c5-a058-45d4-b231-0cdab1c5de9f",
...
"name": "example.com"
...
"zoneId": 10011
]

Cause

The cause of the error is a discrepancy between the domain and the zoneId value in domain's APS resource. The root cause behind such discrepancy has not been revealed yet.

Resolution

Contact Odin Technical Support to apply a workaround.

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