Not possible to manage/lists subscriptions if Subscriptions Service Plan does not contain corresponding Subscription Period : CloudBlue Technical Support

Not possible to manage/lists subscriptions if Subscriptions Service Plan does not contain corresponding Subscription Period

Modified on: Thu, 23 Jan, 2020 at 5:48 AM

Operations Automation Operations Automation:7.1 Operations Automation:7.x

Symptoms

Customer is not able to list/manage subscriptions in CCPv2 if Customer has at least one subscription with Subscription Period which does not exist in Service Plan:

Corresponding screen is not loading.
500 Error is displayed in Browser console log

Cause

Software Issue PBA-83143, to be fixed in future updates.

Resolution

As a workaround, provide may recreate missing Subscription Period in Service Plan

Internal content

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Not possible to manage/lists subscriptions if Subscriptions Service Plan does not contain corresponding Subscription Period

Symptoms

Cause

Resolution

Internal content

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