Search Engine: Elastic

Article ID: 131820, created on Nov 26, 2017, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.3

Symptoms

On attempt to turn on Firewall for VPS server via CCPv2 the following message appears in panel:

"Failed to perform the operation, please try again later or contact administrator." 

At the same time, browser console logs the message below:

"[IM] An attempt to create a duplicate object. Please double check your data"

As the result, firewall is not activated.

Cause

APS resource of affected VPS contains duplicated firewall rules. Duplicates are inserted upon VE re-creation if Plesk Panel is installed. Such behavior can be caused by software-related issues listed below:

  1. CCU-14675 - fixed in OA version 7.3

  2. CCU-18178 - fixed in Cloud Infrastructure Automation 17.13

Resolution

Update your Cloud Infrastructure Automation to version 17.13

In order to apply workaround for this issue please contact Odin Technical Support.

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