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Article ID: 131799, created on Nov 21, 2017, last review on Nov 21, 2017

  • Applies to:
  • Business Automation 7.1
  • Business Automation 7.2


Subscription auto-renewal is enabled but Renewal Order was not generated as follows.


This can be caused by an internal software issue #PBA-83058: "It is possible to manage subscription auto-renewal in CCP v2 even if it is disabled by a vendor". It can affect a subscription if its auto-renewal was disabled by a vendor but the subscription owner enabled it by clicking the "Enable automatic renewal" button in CCP v2.

Contact your Technical Account Manager or Pooled Technical Associate Team at to clarify the status of the #PBA-83058.


As a Provider/Reseller log into the Control Panel, open the affected subscription's properties, and set the "Auto-Renewal" option to the appropriate value, then save the changes.

To avoid a customer from enabling his subscription auto-renewal from CCP v2, it is possible to set the "Auto-Renewal" parameter to "Disabled" in the Service Plan the subscription is based on. But this action will disable auto-renewal possibility for all subscriptions based on this Service Plan.

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