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Article ID: 131737, created on Nov 7, 2017, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation

Symptoms

Office 365. Customer ordered Skype for Business PSTN Domestic Calling Addon, but it was not provisioned to the Microsoft cloud.

sitelog error:

ERROR flow        : Create the subscription failed.
Partner Exception:
Error Category: BadInput
Service Error Payload: 
Error code: 20000
Error message: Unknown line item action for the line item 0
Error data:
line_item_number: 0

Base Description: Microsoft.Store.PartnerCenter.Exceptions.PartnerException: Unknown line item action for the line item 0

Cause

Environment misconfiguration. Skype for Business PSTN Domestic Calling Addon has incorrect possible parents license specified.

Resolution

Please check the latest Deployment Assistant document in order to check valid possible parents for this Addon.

At present, the following licenses could be used as possible parents:

  • Skype for Business Cloud PBX
  • Office 365 Enterprise E5 without PSTN Conferencing
  • Office 365 Enterprise E5
  • Microsoft 365 E5
  • Microsoft 365 E5 without PSTN Conferencing
  • Microsoft 365 E5 without PSTN Conferencing (Government Pricing)

But please check the latest Deployment Assistant to obtain valid info.

Please be aware about the first "possible parent" member - Skype for Business Cloud PBX is an Addon too. Support for Multi-level Offer Model (add-ons for add-ons) is implemented in Office 365 application version 18.1.

Please contact your Technical Account Manager and schedule upgrade to Office 365 18.1 in order to implement ability to add an Addon as parent for another Addon on your platform.

Request #APSA-20069: "[ERROR REPORTING] Office 365: "Provisioning "AsyncOperation" fails with "Unknown line item action for the line item 0" message when incorrect "possible parent" license is specified" has been addressed to Odin Development team in order to improve error reporting in similar cases.

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