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Article ID: 131730, created on Nov 6, 2017, last review on Nov 6, 2017

  • Applies to:
  • Business Automation


In Home > System > Settings > Customer CP > Redirect Settings > New Subscription link to online store is setup (e.g. https://store.hostname.tld). However after choosing the service plan and reaching the checkout screen, the white screen is shown. Browser console shows exception:

Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://undefined') does not match the recipient windows's origin (https://store.hostname.tld)

It works if Target is set to Whole Window.


On-line store does not work in frame without proper redirect.


The following configuration can be used:

  1. Create a redirect Home > Products > Online Store > Direct Links

    the redirect to the main page will look like NAME_PATH=

  2. Synchronize the store
  3. Choose this newly created redirect link in Home > System > Customer CP > New Subscription (CCP v1), you can use Main Frame in that case.

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