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Article ID: 131707, created on Nov 1, 2017, last review on Nov 1, 2017

  • Applies to:
  • Business Automation 7.1


  1. Go Home > Operations > Resellers
  2. Choose a Reseller Account and switch to Documents tab
  3. Check that an Invoice was created for the Reseller during the last Daily Billing Process
  4. Check that a Default Payment Method is configured for the Reseller Account at Payment Methods tab

However no automatic Payment was created for the Invoice.


The issue is caused by PBA-82810 "Autopayments for a Reseller are not created in case there are existing unprocessed payments"

The issue occurs in case if a Reseller has any unprocessed Payments, for instance, in Hold status, at the moment of an Invoice creation.


Please contact your Technical Account Manager or a member of Pooled Technical Associates team to clarify status of the software-related issue.

As a workaround, please, create corresponding Payment manually.

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