Search Engine: Elastic

Article ID: 131664, created on Oct 24, 2017, last review on Oct 27, 2017

  • Applies to:
  • Operations Automation 7.2


On attempt to add an Exchange mailbox in CCP fails with:

No one mailbox template is available now. Possible corresponding resource limit is reached. 


Service Template, the subscription is based on, strongly referencing to an Mailbox Template which is deleted currently.

Check the Parameters tab of the Service Template in question. The following message will appear:

Module: "Exchange", code = "130" Properties: planId = "32". Message: "There is no Mailbox Template with identifier 32.".

where 32 - is our deleted Mailbox Template.

Such behavior is reported to Odin Development team as request #POA-54897: "Possible to remove mailbox template while it is linked with Resource Type or Service Template".


Contact Odin Technical Support in order to apply workaround for POA-54897. Manual DB intervention is required.

Contact or TAM to trace the status of the #POA-54897.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 31987597efff5a3a9ce779cc203bbe5e 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF