Symptoms
On attempt to add an Exchange mailbox in CCP fails with:
No one mailbox template is available now. Possible corresponding resource limit is reached.
Cause
Service Template
, the subscription is based on, strongly referencing to an Mailbox Template
which is deleted currently.
Check the Parameters
tab of the Service Template
in question. The following message will appear:
SYSTEM_ERROR.DETAIL.CAPTION
Module: "Exchange", code = "130" Properties: planId = "32". Message: "There is no Mailbox Template with identifier 32.".
where 32 - is our deleted Mailbox Template
.
Such behavior is reported to Odin Development team as request #POA-54897: "Possible to remove mailbox template while it is linked with Resource Type or Service Template".
Resolution
Contact Odin Technical Support in order to apply workaround for POA-54897. Manual DB intervention is required.
Contact pta@odin.com or TAM to trace the status of the #POA-54897.