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Article ID: 131619, created on Oct 16, 2017, last review on May 5, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.3

Symptoms

CCPv1 for Provider, Resellers, and Customers is blank except the topFrame.

Cause

Web analytics script with async tag breaks the main frame of CCPv1 functioning.

This behavior is considered as an unexpected. The following Software Related Issues were submitted:

#POA-113431 "Web-Analytics Tools: "script async src=" makes main frame of CCPv1, MyCP, and Hosting CP OA screens empty"

#POA-113432 "HTML code validator improvement"

The fix is planned to be included in one of the future product updates.

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team (pta@odin.com) in order to trace the current status of #POA-113431 and #POA-113432

Workaround

Use code provided in the documentation "Branding in Odin Automation".

Or remove 'async' tag from Web Analytics script.

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