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Article ID: 131613, created on Oct 12, 2017, last review on Oct 12, 2017

  • Applies to:
  • Operations Automation 7.1


Customer reinstalled the host anew and after that tried to reregister the host in OA platform. However, the task 'Reinstall package 'pleskd' on node' failed with the following error:

The remote server is down, details:
system exception, ID ''
Unknown vendor minor code id (53550000), minor code = 535503ec, completed = NO

In core.log the following lines could be seen:

DBG [task:127:92737 1:3503:7f3a0efef700 lib ]: [ Tasks::impl::TaskImpl::process] {module_id="Common"; code="103"} The remote server is down, details:
system exception, ID ''

All other operations with PPM packages were blocked too with the same messages.


Someone tried to invoke ppm_ctl, but with incorrect order of arguments. That caused PPM component to malfunction.

POA-113396: 'CORBA/UNKNOWN error on ppm_ctl causes further unavailability of ppm component' has been submitted.


To restore PPM functionality, please restart OA services as described in the following article.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 8c199f0ee4305da1a577740620df4a51 1941880841f714e458ae4dc3d9f3062d

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