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Article ID: 131550, created on Oct 3, 2017, last review on Feb 21, 2018

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2


RAM spinner step set to 256 MB in Virtual Server Template does not correspond the step in CCP. When ordering the VPS through Marketplace in CCP v2, the step appears to be 4GB with the message displayed:

This field can only contain numbers multiple of the specified step


The situation is caused by software issue #CCU-17179. The fix is planned to be included in one of the future product updates.

Contact your Technical Account Manager or PTA team ( to trace the current status of #CCU-17179


Consider one of the suggested workarounds:

  1. Use slider.
  2. Change units of measure of affected resource to MB.

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