Order to change service plan fails without any clear reason, error message is shown:
Service Plan change for Subscription #name failed.
The source or destination service plan is based on PEMGATE but has some DUMMYGATE resources included. An order to switch to such service plan fails due to the bug #PBA-82341 ("It is impossible to switch subscription plan to PEMGATE plan which has a dummygate resources").
Contact your Technical Account Manager or Pooled Technical Associate Team at firstname.lastname@example.org to clarify the status of #PBA-82341.
As a workaround, it is possible to trigger an event of type "Change Plan Completed" which will complete the provisioning item:
- Open the failed order at the "Provisioning Items" tab;
- Write down the failed provisioning item's ID (enable the corresponding checkbox in the "Select Columns" drop-down menu if item's ID is not displayed);
- Go to the System > Settings > Events > Event Type 'Change Plan Completed' > Event Log, enter the failed provisioning item's ID to the "Parameters" field and press the "Search" button;
Find the most recent event with the parameters like the below and copy its value:
GateID=X;IssuedSuccessfully=0;Message=Service Plan was changed for Subscription #XXXXXXX.;NewPeriod=X;NewPeriodType=X;NewPlanID=XXX;OrderItemID=ZZZZZ;OrigPeriod=X;OrigPeriodType=X;OrigPlanID=XXX;SubscrID=XXXXXXX
- Switch to the "General" tab and click the "Trigger Event" button. Paste the parameters from the step 4 replacing the
IssuedSuccessfully=1and press the "Send" button.
- Open the required order and check if the provisioning item has the "Completed" status. If yes - then resubmit the order for provisioning. In case if it contains no more provisioning items to be processed, the system will complete the order successfully.
If you face any issues in applying the mentioned workaround, contact Odin Technical Support for assistance.