Symptoms

  1. Login under a Customer Account to CCP;
  2. Go to Registered Domains and choose a Domain Subscription;

  3. The following warning can be seen:

    Name servers used by your domain differ from name servers offered by Provider. To change your name servers into the ones offered by Provider, click 'Change Name Servers to preferred'.
  4. Under Name Servers section Synchronized with Provider's is displayed as No.

While the domain itself uses correct Name Servers.

Cause

Provider Name Servers settings have changed after the Domain was transferred.

Once a Domain is transferred to a Provider's Account, Namer Servers sttings are saved to "PreferedNameServers" table. In case if Name Servers settings are changed further, the table content is not updated.

Resolution

A Feature Request #POA-79290 has been created to update preferred Name Servers in case if Provider's Name Servers settings are changed.

To update Preferred Nameservers for a domain manually, please, use NameServersChanged_API.

Internal content