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Article ID: 131505, created on Sep 25, 2017, last review on Sep 25, 2017

  • Applies to:
  • Business Automation 6.0


A provider would like to configure a Notification which is sent in case if a Domain Transfer is failed. How it can be achieved?


To configure such a Notification, please, follow the steps below:

  1. Go Home > System > Settings > Notifications > Notification Templates and create a new Notification Template;
  2. Set Message Type to Order Notification, fill out other required fields and specify the following Condition:

  3. Go Home > System > Settings > Order Processing > Order Flow, choose Order Type SO and switch to Order Flow Transitions tab;
  4. Filter the transitions specifying Provisioning Not Completed (PN) in From Status field and click on the transition;
  5. Specify previously created Notification Template in Success Template Name filed;

Note: if Transfer fee is set to 0 in a Domain Service Plan Subscription Periods, option Show Zero Price must be enabled for Transfer fee.

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