Symptoms

  1. Go Home > Finance > Documents;
  2. Find any Invoice;
  3. Click on Download PDF button.

To downloaded document is empty of contain only the document nubmer:

Invoice 000001

However corrsponding Notification Template is not empty and well-formated.

Cause

Subtemplates which the Notification Temaplate consists of are deactivated.

Resolution

  1. Go Home > System > Settings > Notifications > Notification Templates;
  2. Find Invoice Notification Template and switch to HTML tab;
  3. Check which Subtemplates the Notification Template contains, they are added to the body as placeholders like @@ARDoc Details@;
  4. Find the Subtempltes and click on Activate button.

Internal content