Symptoms
- Go Home > Finance > Documents;
- Find any Invoice;
- Click on Download PDF button.
To downloaded document is empty of contain only the document nubmer:
Invoice 000001
However corrsponding Notification Template is not empty and well-formated.
Cause
Subtemplates which the Notification Temaplate consists of are deactivated.
Resolution
- Go Home > System > Settings > Notifications > Notification Templates;
- Find Invoice Notification Template and switch to HTML tab;
- Check which Subtemplates the Notification Template contains, they are added to the body as placeholders like
@@ARDoc Details@
; - Find the Subtempltes and click on Activate button.