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Article ID: 131427, created on Sep 7, 2017, last review on Sep 7, 2017

  • Applies to:
  • Operations Automation 7.1
  • Business Automation 7.1


Provider has configured delayed processing of Downgrade and Change Orders according to OA Billing Provider's Guide. Downgrade and Change orders stay in the 'WS' (Scheduled) status until the next billing date.

In CCP v2 such orders are displayed as "Processing Payments".


This behaviour was acknowledged as an internal software issue with ID #PBA-81910 and will be fixed in future versions of the product.


Contact your Technical Account Manager or Pooled Technical Associate Team at to clarify the status of #PBA-81910.

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