Search Engine: Elastic

Article ID: 131399, created on Sep 1, 2017, last review on May 21, 2018

  • Applies to:
  • Operations Automation
  • Business Automation 7.2
  • Business Automation 7.3

Symptoms

On an attempt to destroy a Reseller's subscription the following error appears:

"Destroying service of Subscription #XXXXXX failed: Service provisioning has failed with unexpected system error. Please inspect the details in 'Operations' mode"

In /var/log/pa/core.log the following messages can be found:

Jan  9 19:40:05.631 : DBG [openapi:26978 1:646:7fa08d7fb700 AutoProvisioningManager ]: [ OpenAPI::ProvisioningOpenAPI_impl::removeSubscription] ===> ENTRY
Jan  9 19:40:05.635 : DBG [openapi:26978 p:-default-threadpool;-w:-Idle:985 pau]: c.p.p.s.r.e.ResourceTypeManagerBean unproviding resources for subscription #1010111
Jan  9 19:40:05.641 : DBG [openapi:26978 p:-default-threadpool;-w:-Idle:985 pau]: c.p.p.s.r.d.ResourceTypeInstancesList resource #256123 of type #1000057 added to resource type instances list
Jan  9 19:40:05.641 : DBG [openapi:26978 p:-default-threadpool;-w:-Idle:985 pau]: c.p.p.s.r.d.ResourceTypeInstancesList resource #256101 of type #1000442 added to resource type instances list
Jan  9 19:40:05.641 : DBG [openapi:26978 p:-default-threadpool;-w:-Idle:985 pau]: c.p.p.s.s.a.SubscriptionResourcesManagement unproviding service controller #28 resources
Jan  9 19:40:05.641 : DBG [openapi:26978 p:-default-threadpool;-w:-Idle:985 pau]: c.p.p.s.s.a.SubscriptionResourcesManagement subscription resource #256123 added to unprovide list
Jan  9 19:40:05.641 : DBG [openapi:26978 p:-default-threadpool;-w:-Idle:985 pau]: c.p.p.s.s.a.SubscriptionResourcesManagement subscription resource #256101 added to unprovide list
Jan  9 19:40:05.641 : DBG [openapi:26978 p:-default-threadpool;-w:-Idle:985 pau]: c.p.p.s.s.a.SubscriptionResourcesManagement calling unprovide for service controller #28
Jan  9 19:40:05.643 : DBG [openapi:26978 p:-default-threadpool;-w:-Idle:985 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.subscriptions.ejb.SubscriptionsBean.deleteSubscriptionjavax.
ejb.EJBTransactionRolledbackException:
        at org.jboss.as.ejb3.tx.CMTTxInterceptor.handleInCallerTx(CMTTxInterceptor.java:159)
        at org.jboss.as.ejb3.tx.CMTTxInterceptor.invokeInCallerTx(CMTTxInterceptor.java:256)
        at org.jboss.as.ejb3.tx.CMTTxInterceptor.supports(CMTTxInterceptor.java:376)
        at org.jboss.as.ejb3.tx.CMTTxInterceptor.processInvocation(CMTTxInterceptor.java:243)
        at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:340)

Jan  9 19:40:05.646 : DBG [openapi:26978 1:646:7fa08d7fb700 AutoProvisioningManager ]: [ OpenAPI::ProvisioningOpenAPI_impl::removeSubscription] <=== EXIT (by exception) [0.015687]
Jan  9 19:40:05.647 : DBG [openapi:26978 openapi-task-59:1108 pau]: c.p.p.s.x.c.DynamicMethodHandler XML-RPC invocation failed: org.omg.CORBA.OBJECT_NOT_EXIST:

The corresponding Service Controller #28 does not exist in OA.

Cause

SC_ID is not updated from Branding Access Points resource class after 6.0 - 7.0 upgrade. The issue is acknowledged with internal ID APS-43008.

Resolution

Please contact your Technical Account Manager or Pooled Technical Associate in order to discuss the solution.

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