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Article ID: 131305, created on Aug 15, 2017, last review on Aug 15, 2017

  • Applies to:
  • Operations Automation 7.1


On attempt to place an Order for Office365 subscription the following error appears:

Unexpected error: cannot determine application instance. Please contact technical support for help.

Browser console error:

TypeError: self.application is null
Stack trace:

where 86978e41-e9dd-4dfb-a8b0-532e64228df5 is the Azure CSP application resource.


Software-related issue #APSA-18743: "Online store: Azure tenant creation screen shown for plans with enabled APPLICATION SERVICE_PARAMETERS property".


The issue is fixed in Azure CSP 4.5.2 APS application version.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 8c199f0ee4305da1a577740620df4a51 1941880841f714e458ae4dc3d9f3062d

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