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Article ID: 131278, created on Aug 10, 2017, last review on Aug 10, 2017

  • Applies to:
  • Operations Automation 7.1


Customer would like to completely disable SMTP authentication in OA to be able to use an open mail relay SMTP server for delivering OA notification e-mail messages.

Server's adress is added to the System > Settings > System Notifications > Hostname, Username and Pasword fields are empty, but "Send Notification" tasks are failing with:

535 5.7.0 authentication failed

core.log error:

DBG [task:8836:519 Thread-13-(ActiveMQ-client-global-threads-1186462535):510 pau]: c.p.p.s.m.e.MailMessengerBean mail message sending failed: javax.mail.AuthenticationFailedException: 535 5.7.0 authentication failed
    at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(
    at com.sun.mail.smtp.SMTPTransport.authenticate(
    at com.sun.mail.smtp.SMTPTransport.protocolConnect(


Software-related issue #APS-42843: "SMTP settings: impossible to disable SMTP authentication in order to support open mail relay servers".


Please contact TAM or in order to trace the status of the issue.

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