Search Engine: Elastic

Article ID: 131245, created on Aug 5, 2017, last review on Nov 20, 2017

  • Applies to:
  • Operations Automation 7.1


Incorrect usage of RAM is shown on performance graphs of VMs hosted in OACI infrastructure. Output of prlctl statistics VM_name command shows correct output:

ws.reclaimable: 1790
guest.ram.usage:        711
guest.ram.cached:       30        2045

No errors could be seen in vps.log or paciagent.log. But it could be seen that OACI receives only one RAM counter, equal to ws.reclaimable value.


Counter ws.reclaimable gives OACI incorrect representation of RAM usage inside of VMs. That issue was recognized as CCU-15213.


The software-related issue CCU-15213 is permanently fixed in scope of OAP 7.2 release.

Currently no workaround is available for this issue in OAP 7.1. Please contact your Technical Manager or a member of Pooled Technical Associates team in order to request hotfix for this issue in OAP 7.1.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 8c199f0ee4305da1a577740620df4a51 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF