Symptoms

Home Dashboard does not show the trial information for applications in CCP v2.

The following error message can be found in /var/log/core.log on the Management node:

May 12 10:20:30.832 : DBG [pau-rest-endpoints:4 pa-rest-task-13:925 pau]: c.p.p.tracer entry: com.parallels.pa.service.st.ejb.ServiceTemplateProxyBean.getLimits(123)
May 12 10:20:30.832 : DBG [pau-rest-endpoints:4 pa-rest-task-13:925 pau]: c.p.p.s.s.e.ServiceTemplateManagerBean Getting aps uuid of service template, stId = #123
May 12 10:20:30.838 : DBG [pau-rest-endpoints:4 pa-rest-task-13:925 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.st.ejb.ServiceTemplateProxyBean.getLimitsjava.lang.IllegalArgumentException: Parameter with that name [serviceId_120_Group Account] did not exist

Cause

This behaviour is caused by several software-related issues:

#POA-111440: "error on /limits if application service ID contains white space"

#PBA-80918: "Strange behaviour of "subscriptions-by-aps-types" request"

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com in order to trace the current status of the aforementioned issues and discuss possible workaround.

Internal content

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