Search Engine: Elastic

Article ID: 131088, created on Jun 30, 2017, last review on May 18, 2018

  • Applies to:
  • Business Automation

Symptoms

New resource rate was added to the service plan. After synchronization with existing subscription resource appeared in the subscriptions, but in the unmanageable status "Purchased".

Cause

The issue is caused by the bug with id #PBA-64233 ("Resource is added in "Purchased" status when subscription synced with "Install into Provisioning System" set to "Not Install"").

Resolution

  1. Delete the resource rate added from the plans
  2. Synchronize the subscriptions with option "Remove obsolete resources"
  3. Add the resource rate back
  4. Synchronize the subscriptions with option "Install new resource(s)" and "Install into Provisioning System" set to "Immediately". It is important to set an option to "Immediately" to avoid the resources in the status Purchased due to the bug #PBA-64233. Please note that such sync may results in the numerous tasks creation in OA (e.g. when the new resource has included value and auto-provisioning flag). If there are many subscriptions on this plan, there will be many tasks in OA, so you may need to divide the sync into several parts, by indicating the subscriptions start and end dates when performing sync.

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