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Article ID: 131080, created on Jun 28, 2017, last review on Dec 11, 2017

  • Applies to:
  • Operations Automation 7.0


Office 365 synchronization fails:

Failed to add 1 user(s):
- (The string supplied is too long to be a phone number.)


Phone number validation failure on the OA side.


Identify the reason why the phone number cannot be accepted by OA platform. It could be done in this way:

  1. Sign into CCPv1 under a test customer;
  2. Try to enter "problem" phone number to the "Telephone" field of user contact details;
  3. Obtain the exact error;

For instance error can state: Error: Area code can't be longer than 5 symbols.
Modify the phone number accordingly.

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