Symptoms
After installation of series hotfixes, some applications are no longer render corresponding tabs in CCPv1. When one tries to navigate to application via button Manage in CCPv1, the following error message is displayed:
An unforeseen error occurred
Additionally, opening of application's instances settings does not show preferences from application's UI and displays the following message instead:
Navigation doesn't contain view(s) - use auto-generated UI.
In pui.log
one might see the follwing sequence:
[default task-157] DEBUG com.tbn.VarResolver - Getting var 'tenant' in scope of http://www.acronis.com/aps/cloud-backup-v1#ccp
[default task-157] DEBUG com.tbn.VarResolver - tenant found in cache
[default task-157] DEBUG com.tbn.VarResolver - 1 ms [VarResolver.evaluate(query, evaluator)]
[default task-157] DEBUG com.tbn.VarResolver - rql: 'false' gives ["false"]
...
[default task-157] DEBUG c.p.p.c.c.a.util.APS2CustomUIHelper - Navigation returned: Navigation: {context=[], items=[]}
Cause
APS application view cache is corrupted on UI host. As we may see from the sequence above, navigation variable is found in cache, but could not be further processed.
Resolution
Restart pau
service on branded UI host as described in KB article.