Symptoms
- Go Home > Operations > Orders;
- Swtich to "All Orders" tab;
- Click on an Order which belongs to a Reseller;
- Click on a "Sales Person" or "Sales Branch".
A Provider's Sales Person is displayed instead of Reseller's.
Or the following error is thrown:
Table Sales Person does not contain row with ID <name>, <id>.
Table Sales Branch does not contain row with ID <name>, <id>.
Cause
The issue is caused by #PBA-80223 "Provider's sales branch/person shown when viewing the resellers' customers orders from PCP"
Resolution
Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software issue.