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Article ID: 130937, created on Jun 7, 2017, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.3

Symptoms

Case 1: Field From cannot be customized under different languages in System > Settings > System Notifications > Email Templates.

Steps to reproduce:

  1. Open "PCP > System > Settings > System Notifications > Email Templates" and select any template

  2. Click "Edit" in section "Locale: English (United States)" and change value in field "From" to "Eng <${vendor_tech_email}>"

  3. Scroll down to the "Locale: Russian (Russia)" (or any other language) and click "Edit"

  4. Note the same "From" field value: "Eng <${vendor_tech_email}>"

  5. Same time, if we change it to "Rus <${vendor_tech_email}>" in the russian section, it is in Russian everywhere

Case 2: Value of field From cannot be changed in some cases. After clicking Submit old value is shown in PCP

Cause

Software-related issue POA-111616: "OA notification templates: field "From" can be customized only for English locale".

Resolution

Please contact your Technical Account Manager or pta@odin.com to clarify status of bug POA-111616

Case 2 only: contact Odin Technical Support to apply an internal workaround

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