Search Engine: Elastic

Article ID: 130935, created on Jun 7, 2017, last review on Jun 7, 2017

  • Applies to:
  • Business Automation


There is a payment with incorrect balance which has two documents attached - Refund and Void Check. This causes incorrect customer's balance. How could that have happened?


The issue can occur due to the bug with id #PBA-76712 ("It is possible to void sell transaction on the refunded payment").


To correct the current documents and balance - contact payment system representatives and clarify if both void and refund were processed successfully (meaning the customer received money twice). With this information please contact Odin Technical Support Team.

To avoid the issue from reoccurring (forbid clicking Void on refunded payments) create the customization file ARDoc_PADetailList.xml:

<window id="ARDoc_PADetailList" >
 <constraint id="hideVoid" ele="Void">
  PaymentETransStatus "==" "29"

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF