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Article ID: 130882, created on May 27, 2017, last review on Sep 21, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Operations Automation 6.0


Office 365 Conversion from Syndication Partner Program to CSP (Subscription Preservation Mode) fails. The following error could be seen in the error...csv file, generated by migration script:

 Unable to prepare the import data because of error: The appropriate service plan can not be found


One of these steps is missing:

  1. The Office 365 APS 2 CSP service plan includes all necessary Office 365 offers so that they can replace the Office 365 offers of the Office 365 syndication service plan.
  2. If the Office 365 syndication service plan includes 'DNS Hosting' and non-Office 365 resources, the same resources are included into the Office 365 APS 2 CSP service plan; the limits of the resources are set to the same values.
  3. Same as 2., but for OA service templates: the same non-Office 365 resources should be present in both source and target service templates.
  4. The Office 365 APS 2 CSP service plan is added to the allowed upgrade paths of the Office 365 syndication service plan.
  5. In the Office 365 APS 2 CSP service plan, Show in Store is set to Yes for all Office 365 resource rates.


Complete all the steps for service plans according to documentation.

Additionally, a more detailed error for the specific account could always be found in the Office 365 Endpoint log C:\inetpub\wwwroot\Office365Application\App_Data\sitelog. For example:

2017-01-01 12:34:56,021 [ 13] DEBUG aps_endpoint: The service plan '100' contains the resource rates [101010] with non-zero included amount but the customer tenant does not have the corresponding cloud subscriptions.

0871c0b47b3b86ae3b1af4c2942cd0ce caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 8c199f0ee4305da1a577740620df4a51

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