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Article ID: 130877, created on May 25, 2017, last review on Jul 4, 2017

  • Applies to:
  • Operations Automation 7.1
  • Business Automation 7.1


CCPv2 Home screen is loading too slow, for example 30 to 60 seconds. Browser debug console shows delay in the following request:


The affected account has OACI subscription(s).


The issue was recognized as CCU-16417: Performance problem in PlansListFeesWithTaxesGet_API. The issue affects accounts that have OACI subscriptions; the delay depends on amount of OACI service plans.


Currently there is no workaround for the issue. Please contact your Technical Account Manager in order to clarify status of CCU-16417.

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