Symptoms

One tries to remove default notifications from a Staff Member as per the following steps:

  1. System > Settings > System Notifications > Notification Subscriptions > Reqired Staff Member;
  2. Mark notification;
  3. Click Delete button

The screen gets refreshed, but no changes are applied.

Cause

The issue is acknowledged as POA-111423: Impossible to unsubscribe user from 'default' notification

Resolution

Contact your Technical Account Manager or a member of Pooled Technical Associates team to trace the status of the issue.

Contact Cloudblue Technical Support to apply internal workaround.

Internal content

Link on internal Article