Search Engine: Elastic

Article ID: 130828, created on May 17, 2017, last review on Jun 26, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.3
  • Business Automation 7.1
  • Business Automation 7.3
  • Business Automation 7.4

Symptoms

Provider or reseller customized CCPv2 via CCP v2 Navigation menu by hiding the following elements:

view@http://www.parallels.com/ccp-domains#registerDomain
popup@http://www.parallels.com/ccp-users#changePasswordPopup 
view@http://www.parallels.com/ccp-users#editUserPopup
view@http://www.parallels.com/ccp-domains#dnsContactInfo

Then attempt to navigate to either of menus in CCPv2 lead to HTTP error 404 'Not Found':

Domains > Add New Domain;
Open "My Profile" and press "Change Password" button.
Press "Edit" button on "User Settings" tile.
Press "Edit Domain Contact" on "Domains" tile.

In browser console the following response could be found:

{"code":"404","message":"Requested view with id http://www.parallels.com/ccp-users#changePasswordPopup exists but cannot be displayed.\nCheck its visibility conditions (expression in attribute 'visible' or missing required variables in scope)"}

Another example:

Disabling the view of the following 'Orders and Invoices' labeled elements:

item@http://www.parallels.com/ccp-users#billing     Orders and Invoices Shown
item@http://www.parallels.com/ccp-billing#view-financial-documents  Orders and Invoices Hidden
view@http://www.parallels.com/ccp-billing#unpaid-documents  Orders and Invoices Hidden

Leads to an eternally loading screen at Account > Action Log > Any order > View Order

The following messages appear in browser console:

TypeError: h is undefined
Stack trace:
changeView/<@http://10.39.169.101:8080/aps/2/ui/runtime/host/hostLayer.js?apsUIRuntimeVersion=2.5-133:11:61818
m@http://10.39.169.101:8080/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.5-133:11:54596
g@http://10.39.169.101:8080/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.5-133:11:54522
v/this.resolve@http://10.39.169.101:8080/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.5-133:11:55540

Cause

Internal request #PFR-1266: 'Unexpected behavior after disabling some entries in "CCP v2 Navigation"' has been submitted to Odin Development Team in order to improve representation of hidden screens in CCPv2.

Answer

Please contact your Technical Account Manager or Pooled Technical Associates team in order to clarify status of the issue.

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