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Article ID: 130804, created on May 12, 2017, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 7.0


Users are not shown on the Office 365 tab in CCPv2.

At the same time, all users can be seen at the Users tab and under Office 365 tab in CCPv1.

There are more than 1000 Office 365 users on the subscription.

From the console the following error appears:

TypeError: user is undefined

Or another possible error:

aps.debug.js:60328 TypeError: Cannot read property '_assignedLicenses' of undefined
    at UserGrid.js?apsUIRuntimeVersion=2.3-568:522
    at Object.forEach (aps.debug.js:3824)
    at UserGrid.js?apsUIRuntimeVersion=2.3-568:519
    at Object.forEach (aps.debug.js:3824)
    at UserGrid.js?apsUIRuntimeVersion=2.3-568:518
    at l (aps.debug.js:8691)
    at k (aps.debug.js:8682)
    at o.resolve (aps.debug.js:8846)
    at aps.debug.js:24661
    at l (aps.debug.js:8691)


The cause of the issue is that if there are more than 1000 users under the account, application gets only 1000, so if 'userStore' array does not have the user in it - the list is not shown. The issue is known as APSA-17234.


APSA-17234 has been fixed in Office 365 16.8.5.

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