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Article ID: 130769, created on May 8, 2017, last review on Jul 19, 2018

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1
  • Business Automation 7.2
  • Business Automation 7.3


There is a specific configuration - invoices or some other financial documents are sent only to specific customers (there is a condition in the notification template). The notification is not sent (as expected), but as a result attempt to download the same PDF-document from PCP is not successful - empty PDF is getting downloaded. If we click on "Rebuild PDF", the correct PDF can be downloaded.


The issue is caused by the bug with id #PBA-80362 ("Empty PDF document is downloaded").


Please contact PTA team/TAM to clarify the status of the bug.

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