Search Engine: Elastic

Article ID: 130768, created on May 8, 2017, last review on May 8, 2017

  • Applies to:
  • Business Automation 7.0


The order of a reseller's customer is stuck in the status Checking provisioning conditions, clicking Check reseller Balance button results in the error message:

designProratedDowngradeOrdDet: resource lines have different amount value within period.


There are at least two known reasons:

  1. The discount amount has been changed for the reseller -> #PBA-80361
  2. Change order is created earlier than billing order but processed later -> #PBA-79511


Contact PTA Team/TAM to clarify the status of the bugs. To process the already created orders, please contact Odin Technical Support Team.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 c0f836394088a28cc30dd0e5fe8b600e b2c3b33425dfc50c7d41a2efaa7f84f3

Email subscription for changes to this article
Save as PDF