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Article ID: 130698, created on Apr 21, 2017, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation
  • Business Automation


New Sales Order is placed for Office 365 subscription, customer used the Add New Plan button to attach additional Provisioning Items. Then:

  1. If new Service Plan is related to Office365 service - screen hangs;
  2. If new Service Plan is not related to Office365 service - the Sales Order itself fails:

    Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error:  
    Failed to parse 'aps_defaults_o365' activation parameter value. Line 1: syntax error..


Software-related issue #APSA-17111: "Office365 subdomain form customization: screen hangs upon "Add New Plan" action".


Software-related issue #APSA-17111 is fixed in Office 365 17.2 package version. Consider application upgrade to avoid facing the issue in future.

Remove failed Provisioning Item from the Sales Order and resubmit the Order for provisioning.

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