Symptoms

PayPal recurring payment is stuck in Hold status. E-transaction is in the status "Processing", the comment is Capture declined. Reason: The payment is .

Cause

BA relies on PaymentStatus returned by PayPal. Empty status in the message (Capture declined. Reason: The payment is .`) means PayPal did not return any PaymentStatus in the response.

Resolution

Contact PayPal Team to get clarifications about the payment status and the reason this status was not returned in the initial response.

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