Search Engine: Elastic

Article ID: 130643, created on Apr 14, 2017, last review on Apr 14, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0


APS application 'Microsoft Office 365', id 101, instance [id] -> service 'customer', instance [id]: executing configuration script task fails with:

Application configuration script reported errors: '
error id "validation-error", setting id "Configuration": Method lock_customer calling failed. Reason:The TenantID you have provided is invalid. Check the TenantID and try again.'


Tenant itself was removed from MS cloud. It could be checked with Get-MsolPartnerContract cmdlet.


Set Subscription Disabling Behavior = Disable subscriptions in the Activation Parameters > Global Settings of APS 1.2 Application Resource Type.

In that case lock_customer sets required subscription status in the Endpoint DB instead of checking users existence on the Microsoft side to disable them.

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