Search Engine: Elastic

Article ID: 130622, created on Apr 11, 2017, last review on Apr 11, 2017

  • Applies to:
  • Operations Automation 6.0


Hosted BroadWorks-related task fails with the output like:

    <message>Configuration script execution problem: Provisioning operation failed.
    Error: [Error 4151] Service Provider or Enterprise not found: Cust_1004009</message>
    <system>Parallels.HostedBroadWorks.Interfaces.Exceptions.ErrorResponseException: Provisioning operation failed.

In BroadWorks-SOAP.log on the Provisoning Gateway Host it is possible to observe similar message:

    [1] SoapResponse at 2017-04-07T04:42:46.4612395-05:00
    [Error 4151] Service Provider or Enterprise not found: Cust_1004009


The customer's account is missing on the Hosted Broadworks side.


Check the account status in the external system.

If it is not possible to restore it, contact Odin Support to properly deprovision application instance on OA side.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF