This version of the application reached its end of life. We recommend that you upgrade to the latest supported version of the application. To obtain the latest supported version, see this article.

Table of Contents

Release Notes

You can read the complete Office 365 16.8 Release Notes here: http://download.automation.odin.com/poa/Office365_APS2/doc/87686.htm. Also, you can download the PDF version.

Dependencies and Pre-Requisites

The Office 365 Application Package requires:

  • Odin Automation 7.1.0 or a later 7.1.x version
  • Odin Automation 7.0.1_hf130748 or a later 7.0.x version

Important: Starting with Odin Automation 7.0.0 the new branding implementation is used (see http://download.automation.odin.com/oa/7.0/oapremium/portal/en/release_notes/index.htm?fileName=about.htm#o86067 for details). This change affects the Office 365 application (see http://download.automation.odin.com/oa/7.0/oapremium/portal/en/upgrade_workflow/87663.htm and http://download.automation.odin.com/oa/7.0/oapremium/portal/en/upgrade_workflow/87658.htm for details). You must back up and restore the respective Office 365 data when migrating brands.

Fixed Issues

  • APSA-17753 Service users are unexpectedly removed during synchronization.
  • APSA-17588 The CSP event producer does not produce any events when the event queue contains more than 500 postponed events.
  • APSA-17566 When a "Customer Management" subscription is added to a reseller account, the error "Tenants should be specified for account with Office 365 Parameter name: tenants" appears.
  • APSA-17234 CCP v2 cannot handle customer accounts which have more than 1000 Office 365 users.
  • APSA-17770 The script importSubsCSP.py overwrites existing result files.

Important: This section provides the list of fixed issues. To obtain the detailed description of a fixed issue, you must read the corresponding section of the complete release notes. You can read the complete Office 365 16.8 Release Notes here: http://download.automation.odin.com/poa/Office365_APS2/doc/87686.htm. Also, you can download the PDF version.

Known Issues and Limitations

Office 365 and Azure CSP resources cannot be sold in the same service template/service plan. You must use separate service templates/service plans for selling Office 365 and Azure CSP resources.

Obtaining

Contact your Odin Account Manager to obtain the new version of the Office 365 application package.

Installation

To install the Office 365 application, use the instructions provided in the Odin Automation Office 365 Integration Provider's Guide.

Upgrade Procedure

Upgrade Procedure (Syndication Partner Scenario)

The upgrade procedure consists of the following steps:

  1. Preparing necessary information for upgrading the Office 365 application endpoint (collecting Office 365 dispatcher site parameters).
  2. Preparing necessary information for upgrading the Office 365 application endpoint (collecting Office 365 gateway site parameters).
  3. Stopping provisioning Office 365 services.
  4. Upgrading the Office 365 application endpoint.
  5. Upgrading the Office 365 application.
  6. Updating the OA Billing online store and control panel customizations.
  7. Starting provisioning Office 365 services.

Important:

  • The upgrade procedure is not reversible.
  • Upgrade steps 1-7 are mandatory.
  • Make sure the current version of the Office 365 application is 16.8.4. Upgrading from versions that are lower than 16.8.4 is not supported.
  • Before upgrading the Office 365 application from one version to another one, make sure that you are going to follow the allowed upgrade paths. See the KB article https://kb.cloudblue.com/en/130752 for details.
  • Make sure SQL Server logins of Office 365 gateway application databases have the sysadmin server role. See Odin Automation Office 365 Integration Provider's Guide >> Syndication Partner Scenario > Deployment Architecture > Preparing SQL Server Databases (http://download.automation.odin.com/poa/Office365_APS2/doc/index.htm?fileName=89581.htm) for details.

To upgrade an existing installation of the Office 365 application, perform the following steps:

  1. Prepare necessary information for upgrading the Office 365 application endpoint. You must prepare the name of the Office 365 dispatcher site, the name of the Office 365 dispatcher application, and the IP address of the Office 365 dispatcher site. This can be done in the following way:

    1. Prepare the URL provided to Microsoft. This URL is structured in the following way: https://<Hostname_of_Office_365_Dispatcher_Site>/<Name_of_Office_365_Dispatcher_Application>/.
    2. Write down the name of the directory from the URL. This is the name of the Office 365 dispatcher application.
    3. Resolve the hostname from the URL into the IP address. This is the IP address of the Office 365 dispatcher site. Write down this IP address.
    4. Log on to the Office 365 Application Endpoint Host as Administrator via RDP.
    5. Open Internet Information Services (IIS) Manager.
    6. Go to the list of sites.
    7. From the list, select the site with the IP address obtained above.
    8. Write down the name of the site. This is the name of the Office 365 dispatcher site.

  2. Prepare necessary information for upgrading the Office 365 application endpoint. You must prepare the name of the Office 365 gateway site, the name of the Office 365 gateway application, the hostname of the Office 365 gateway site, and the IP address of the Office 365 gateway site. This can be done in the following way:

    1. Log in to Provider Control Panel.
    2. Go to Service > Applications and click the Office 365 application.
    3. Select the Instances tab and click the target application instance.
    4. Select the General tab.
    5. Obtain the value of the Application API end-point URI setting. This is a URL that is structured in the following way: https://<Hostname_of_Office_365_Gateway_Site>/<Name_of_Office_365_Gateway_Application>/aps/.
    6. Write down the name of the directory from the URL. This is the name of the Office 365 gateway application.
    7. Write down the hostname from the URL. This is the hostname of the Office 365 gateway site.
    8. Resolve the hostname from the URL into the IP address. This is the IP address of the Office 365 gateway site. Write down this IP address.
    9. Log on to the Office 365 Application Endpoint Host as Administrator via RDP.
    10. Open Internet Information Services (IIS) Manager.
    11. Go to the list of sites.
    12. From the list, select the site with the IP address obtained above.
    13. Write down the name of the site. This is the name of the Office 365 gateway site.

  3. Stop provisioning Office 365 services:

    1. In OA Operations, go to Operations > Tasks and make sure all Office 365 tasks are processed.
    2. Stop provisioning Office 365 services. For example, deactivate the Office 365 service template in OA Operations.

  4. Upgrade the Office 365 application endpoint:

    1. Upload the Office 365 application package to the Office 365 Application Endpoint Host.
    2. Unpack the application package.
    3. Unblock the content of the O365-Web.zip file. To do this, right-click the file in Windows Explorer, click Properties, click Unblock, click OK.
    4. Unpack the O365-Web.zip file.
    5. Start Windows PowerShell Console and go to the directory where the content of the O365-Web.zip file is placed.
    6. Run the .\setup.cmd -DispatcherSiteName [The name of the Office 365 dispatcher site] -DispatcherAppName [The name of the Office 365 dispatcher application] -DispatcherIPAddress [The IP address of the Office 365 dispatcher site] -GatewaySiteName [The name of the Office 365 gateway site] -GatewayAppName [The name of the Office 365 gateway application] -GatewayIPAddress [The IP address of the Office 365 gateway site] -GatewaySiteCertSubject [The hostname of the Office 365 gateway site] -Force command.
    7. Run the iisreset command.

  5. Notes:

    • If you have several Office 365 gateway sites on the Office 365 Application Endpoint Host, use the provided above procedure to upgrade each Office 365 gateway site.
    • If you need to update your client Microsoft certificate, you can do this in the following way: upload the new client Microsoft certificate to the Office 365 Application Endpoint Host; add -MSCertPath [path to certificate] to the command provided above; run the command.

  6. Upgrade the Office 365 application:

    1. Import the Office 365 application package to Odin Automation. See OA Operations Provider's Guide >> Application Hosting > Managing Applications > Importing Application (https://download.automation.odin.com/pa/6.0/doc/portal/6.0/oa-provider/index.htm?fileName=1-25-01-02.htm) for details.

    2. Upgrade existing Office 365 application instances. See OA Operations Provider's Guide >> Application Hosting > Bulk Application Upgrades (https://download.automation.odin.com/pa/6.0/doc/portal/6.0/oa-provider/index.htm?fileName=67909.htm) for details.

  7. Update the OA Billing online store and control panel customizations:

    • If Odin Automation 7.0.x is used on your installation, make sure that the OA Billing online store and control panel customizations provided at https://kb.cloudblue.com/en/129556 are installed.
    • If Odin Automation 7.1.x is used on your installation, make sure that the OA Billing online store and control panel customizations provided at https://kb.cloudblue.com/en/130229 are installed.

  8. Important: After upgrading Odin Automation from 7.0.x to 7.1.x, you must update the OA Billing online store and control panel customizations using the instructions of the KB article https://kb.cloudblue.com/en/130229.

  9. Start provisioning Office 365 services. For example, activate the Office 365 service template in OA Operations.

Upgrade Procedure (Cloud Solution Provider Scenario)

The upgrade procedure consists of the following steps:

  1. Preparing necessary information for upgrading the Office 365 application endpoint (collecting Office 365 gateway site parameters).
  2. Stopping provisioning Office 365 services.
  3. Upgrading the Office 365 application endpoint.
  4. Upgrading the Office 365 application.
  5. Updating the OA Billing online store and control panel customizations.
  6. Starting provisioning Office 365 services.

Important:

  • The upgrade procedure is not reversible.
  • Upgrade steps 1-6 are mandatory.
  • Make sure the current version of the Office 365 application is 16.8.4. Upgrading from versions that are lower than 16.8.4 is not supported.
  • Before upgrading the Office 365 application from one version to another one, make sure that you are going to follow the allowed upgrade paths. See the KB article https://kb.cloudblue.com/en/130752 for details.
  • Make sure SQL Server logins of Office 365 gateway application databases have the sysadmin server role. See Odin Automation Office 365 Integration Provider's Guide >> Cloud Solution Provider Scenario > Deployment Architecture > Preparing SQL Server Databases (http://download.automation.odin.com/poa/Office365_APS2/doc/index.htm?fileName=89409.htm) for details.

To upgrade an existing installation of the Office 365 application, perform the following steps:

  1. Prepare necessary information for upgrading the Office 365 application endpoint. You must prepare the name of the Office 365 gateway site, the name of the Office 365 gateway application, the hostname of the Office 365 gateway site, and the IP address of the Office 365 gateway site. This can be done in the following way:

    1. Log in to Provider Control Panel.
    2. Go to Service > Applications and click the Office 365 application.
    3. Select the Instances tab and click the target application instance.
    4. Select the General tab.
    5. Obtain the value of the Application API end-point URI setting. This is a URL that is structured in the following way: https://<Hostname_of_Office_365_Gateway_Site>/<Name_of_Office_365_Gateway_Application>/aps/.
    6. Write down the name of the directory from the URL. This is the name of the Office 365 gateway application.
    7. Write down the hostname from the URL. This is the hostname of the Office 365 gateway site.
    8. Resolve the hostname from the URL into the IP address. This is the IP address of the Office 365 gateway site. Write down this IP address.
    9. Log on to the Office 365 Application Endpoint Host as Administrator via RDP.
    10. Open Internet Information Services (IIS) Manager.
    11. Go to the list of sites.
    12. From the list, select the site with the IP address obtained above.
    13. Write down the name of the site. This is the name of the Office 365 gateway site.

  2. Stop provisioning Office 365 services:

    1. In OA Operations, go to Operations > Tasks and make sure all Office 365 tasks are processed.
    2. Stop provisioning Office 365 services. For example, deactivate the Office 365 service template in OA Operations.

  3. Upgrade the Office 365 application endpoint:

    1. Upload the Office 365 application package to the Office 365 Application Endpoint Host.
    2. Unpack the application package.
    3. Unblock the content of the O365-Web.zip file. To do this, right-click the file in Windows Explorer, click Properties, click Unblock, click OK.
    4. Unpack the O365-Web.zip file.
    5. Upgrade the Office 365 CSP component (csp-agent-war) to the latest version using the instruction of the https://kb.cloudblue.com/en/126003 KB article.
    6. Start Windows PowerShell Console and go to the directory where the content of the O365-Web.zip file is placed.
    7. Run the .\setup.cmd -GatewaySiteName [The name of the Office 365 gateway site] -GatewayAppName [The name of the Office 365 gateway application] -GatewayIPAddress [The IP address of the Office 365 gateway site] -GatewaySiteCertSubject [The hostname of the Office 365 gateway site] -Force command.
    8. Run the iisreset command.

  4. Note: If you have several Office 365 gateway sites on the Office 365 Application Endpoint Host, use the provided above procedure to upgrade each Office 365 gateway site.

  5. Upgrade the Office 365 application:

    1. Import the Office 365 application package to Odin Automation. See OA Operations Provider's Guide >> Application Hosting > Managing Applications > Importing Application (https://download.automation.odin.com/pa/6.0/doc/portal/6.0/oa-provider/index.htm?fileName=1-25-01-02.htm) for details.

    2. Upgrade existing Office 365 application instances. See OA Operations Provider's Guide >> Application Hosting > Bulk Application Upgrades (https://download.automation.odin.com/pa/6.0/doc/portal/6.0/oa-provider/index.htm?fileName=67909.htm) for details.

  6. Update the OA Billing online store and control panel customizations:

    • If Odin Automation 7.0.x is used on your installation, make sure that the OA Billing online store and control panel customizations provided at https://kb.cloudblue.com/en/129556 are installed.
    • If Odin Automation 7.1.x is used on your installation, make sure that the OA Billing online store and control panel customizations provided at https://kb.cloudblue.com/en/130229 are installed.

  7. Important: After upgrading Odin Automation from 7.0.x to 7.1.x, you must update the OA Billing online store and control panel customizations using the instructions of the KB article https://kb.cloudblue.com/en/130229.

  8. Start provisioning Office 365 services. For example, activate the Office 365 service template in OA Operations.

Help Resources

Internal content

Link on internal Article