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Article ID: 130502, created on Mar 23, 2017, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 6.0


An account owns >700 staff members.

Placing a sales order for any service results in error:

DBService invocation error: JBAS014162: Transaction is required for invocation

The error is thrown in 5 minutes.


The issue is acknowledged as POA-110234: pem.activateSubscription does not end in 5 minutes in case of >800 staff members on account


Increase PAU transaction timeout to a sufficient value. The approximate rate 5 minutes per 700 staff members.

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